"Combi was losing hot water performance, previous plumber shrugged. KJ diagnosed scaled heat exchanger, descaled it, fitted a softener with proper bypass. Different boiler now."
— Fiona McG., Whalley · Descale + softener install, Whalley
Lancashire
In short
Clitheroe sits on limestone, and the water hardness here is arguably the worst in Lancashire — most 'emergencies' are scale-induced failures a year overdue.
BB7 stock ranges from Georgian townhouses in the town centre to isolated Ribble Valley farmhouses on private supplies. Emergency work skews heavily toward welded-solid isolators, scaled-blocked plate heat exchangers on 6-year-old combis, and occasional oil-boiler nozzle failures on rural properties.
The Clitheroe con is condemning a combi for a scaled heat exchanger — the actual fix is a £70 part and 90 minutes. Ask for the specific brand and model number of the boiler before agreeing to any replacement.
Our promise for every Clitheroe call-out: £50 to attend and diagnose, a fair-quote figure in writing before any billable repair starts, and the £50 refunded if we can't fix the fault.
"Combi was losing hot water performance, previous plumber shrugged. KJ diagnosed scaled heat exchanger, descaled it, fitted a softener with proper bypass. Different boiler now."
— Fiona McG., Whalley · Descale + softener install, Whalley
"Big family home, unvented cylinder coil furred solid. Replaced cylinder, fitted softener, plumbed the bypass so the kitchen tap stays unsoftened. Job done properly first time."
— Robert I., Simonstone · Cylinder + softener, Simonstone
"Cellared kitchen stopcock hadn't turned in 30 years and finally seized. Freed it, replaced with a lever valve, labelled the lot. Straightforward and fair."
— Grace H., Clitheroe · Stopcock replacement, Clitheroe
Fixed £50 diagnostic
Flat fee. No hourly meter running.
Fair quote or refund
Transparent pricing — refunded if we don't fix it.
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