Question 1

What commercial plumbing work do you cover?

Accepted Answer

Pubs and bars (cellar plumbing, beer-line cooling water, glasswashers), restaurants (grease traps, prep sinks, combi-oven feeds, floor gullies), offices (washrooms, hot water, WC blocks), retail units (shopfit plumbing, staff kitchens, customer WCs), and HMO / landlord portfolios across the North West.

Question 2

Are you VAT registered and can you invoice on account?

Accepted Answer

Yes — KJ Plumbers is VAT registered and all invoices are itemised (labour, parts, VAT) with a valid VAT number. Approved account customers can be set up on 30-day terms; new customers pay on completion until an account is opened.

Question 3

What insurance do you carry?

Accepted Answer

£5 million public liability, employer's liability, and product liability cover. Certificates can be issued to your compliance folder or main contractor before we mobilise. We do not carry aviation or marine risk — commercial premises only.

Question 4

What SLA response times do you offer?

Accepted Answer

Priority 1 emergencies — 2 hours on site (uncontrollable leaks, loss of trading water, sewage). Priority 2 urgent — same working day. Priority 3 standard — within 3 working days. Priority 4 planned — booked to suit. SLAs are written into account agreements for hospitality and property clients.

Question 5

Do you work outside business hours?

Accepted Answer

Yes. For pubs, restaurants and retail we work around opening hours — early mornings, late evenings, and weekends where the trading pattern requires it. Out-of-hours attendance is quoted transparently before we start.

Question 6

Can you provide RAMS and site inductions?

Accepted Answer

Yes — risk assessments and method statements are provided on request for any job that needs them, and our engineers carry CSCS cards for site access. For CDM-notifiable projects we liaise with the principal contractor before mobilising.

Question 7

Do you install and service grease traps?

Accepted Answer

Yes. We install, service and replace under-sink and floor-mounted grease traps for restaurants, takeaways and hotel kitchens, and provide records in the format Environmental Health officers expect. Grease-trap emptying is subcontracted to licensed waste carriers.

Question 8

Do you cover HMOs and landlord portfolios?

Accepted Answer

Yes — one of our biggest commercial segments. We work directly with landlords and letting agents on tenant callouts, void refurbs, boiler swaps between tenancies, and HMO compliance items like TMV servicing. Itemised invoices are compatible with agent portals.

Question 9

Do you offer PPM (planned preventive maintenance)?

Accepted Answer

Yes — quarterly, half-yearly and annual PPM visits for washroom blocks, cellars, kitchens and plant rooms. A written checklist is left on site and a digital copy emailed for your compliance records.

Question 10

How do you price commercial work?

Accepted Answer

Reactive callouts: hourly rate plus parts, quoted before mobilising. Account customers: agreed hourly rate and after-hours uplift. Planned projects: fixed price after a site survey. Every quote is transparent — no surprise fees, and every quote is a written scope, not a verbal estimate.

Priority	Response	Typical scenario
Emergency (P1)	On site within 2 hours	Uncontrollable leak, loss of water to a trading site, sewage on the floor, no hot water in an HMO, no toilet in a public building.
Urgent (P2)	Same working day	Single WC out of use, slow blockages, dripping stopcocks, boiler pressure loss, appliance install blocking trade the next day.
Standard (P3)	Within 3 working days	Planned repairs, tap and valve swaps, minor leaks under control, scheduled washroom refurb prep.
Planned (P4)	Booked slot to suit	Refits, cellar re-plumbs, grease-trap replacements, quarterly PPM (planned preventive maintenance) visits.

Commercial Plumbing — Pubs, Restaurants, Offices, Retail & Landlords

Sectors we cover

SLA response times

How we work with commercial customers

Commercial coverage area

Commercial plumbing — FAQs

Open a commercial account